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Returns & Refunds

Last modified: December 9, 2016

To return, please contact our customer service for instructions via Monday through Friday from 9:00am -11am or  from 12:00pm- 5:00pm EST. 

Items received more than 30 days after purchase date may not be returned or exchanged. 


If you decided that you want a refund within 30 days of purchase date, you will receive a full refund of your purchase to your credit card for the price of the item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 30 days for the credit process. A refund will be issued once product(s) have been received, shipping charges are not refundable.

Items received more than 30 days after purchase date may not be refunded. 

Problems with an Order

Please don’t hesitate to contact us via email Monday through Friday from 9:00am -11 am or  12:00 pm -5:00pm EST if you are having any problem with your order.

Lost Packages

A package is not considered lost until 14 business days after the ship date. Unfortunately, we must wait until after this period has passed to file a claim with the shipping company.  A replacement order will be placed and re-shipped.

How to Pay

A Complete accepts Visa, MasterCard and American Express credit cards JCB, Discover, and Diners Club debit and credit cards with US billing addresses.